基于泛在智能互动的客户办电服务新探索

孙 薇; 沈 然; 陈 宇

doi:10.3969/j.issn.1009-1831.2019.S1.033

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基于泛在智能互动的客户办电服务新探索

智能用电与营销服务 | 更新时间：2026-03-05

- 基于泛在智能互动的客户办电服务新探索
- New exploration of customer electricity service based on ubiquitous intelligent energy transaction
- 电力需求侧管理 2019年21卷第S1期
- 作者机构：
  
  1. 国网浙江余姚市供电有限公司,浙江,宁波,315000
  2. 国网浙江省电力有限公司电力科学研究院,杭州,310000
  3. 国网浙江嘉善县供电有限公司,浙江,嘉兴,314100
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1009-1831.2019.S1.033
  中图分类号：
- 纸质出版：2019
- 稿件说明：
移动端阅览
孙薇, 沈然, 陈宇. 基于泛在智能互动的客户办电服务新探索[J]. 电力需求侧管理, 2019,21(S1).

孙薇, 沈然, 陈宇. New exploration of customer electricity service based on ubiquitous intelligent energy transaction[J]. 2019, 21(S1).
孙薇, 沈然, 陈宇. 基于泛在智能互动的客户办电服务新探索[J]. 电力需求侧管理, 2019,21(S1). DOI： 10.3969/j.issn.1009-1831.2019.S1.033.

孙薇, 沈然, 陈宇. New exploration of customer electricity service based on ubiquitous intelligent energy transaction[J]. 2019, 21(S1). DOI： 10.3969/j.issn.1009-1831.2019.S1.033.

摘要

目前电力公司客户办电服务存在不足，客户服务体验有待提升，而办电服务提升是国家电网公司当前重点工作任务之一。在国网政策以及泛在电力物联网建设的背景下，结合泛在电力物联网的理念，以目前最先进的技术、设备为基础，围绕办电服务全过程，提出构建智能互动办电服务体系，覆盖线上、线下客户办电业务，从根本上提升服务的智能互动化水平、办电效率，提升客户办电服务体验。

Abstract

There are shortcomings in customer electricity service for power companies currently

and related customer service experience needs to be improved

which are key tasks of State Grid at present. In the context of related policies and the construction of the ubiquitous power Internet of Things

with the idea of ubiquitous power Internet of things

on the basis of the most advanced technology and equipment

and considering the whole workflow of electricity service also

idea is raised to build an intelligent interactive electricity service system

which covers both online and offline business. The level of intelligent interaction

efficiency and experience of customer electricity handling are improved basically.

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