Fujian Electric Power Company

by overcoming the above defects

implemented the service data integration and management application innovation service practice

and set up an intelligent service access platform for the electricity service halls.The developed platform was equipped with four modules (service hall channel operation management

customer agent personal workbench

service equipment access

as well as the other channel interactions)

fully collecting and integrating service processing

service trace

network

personnel training

equipment and other service data

and carrying out data monitoring

analysis and management applications.By the application of the developed platform

not only the efficiency of customer service has been improved

but also service traces can be traced back

service capacity can be measured

service quality can be controlled

service diagnosis can be datalization

making management more convenient and more efficient.