The hospital elevator is the main channel for the transportation of hospital personnel and materials. The stability and safety of its operation are directly related to the patient’s medical experience and the comprehensive management level of the hospital. In order to improve the satisfaction of employees and patients

combined with the elevator management and operation data of a hospital in Tianjin

starting from the satisfaction survey and analyzing the problems

specific measures for elevator maintenance and standardized management are drawn. The analysis shows that the current reasons for low elevator satisfaction are insufficient staffing

insufficient implementation

poor elevator environment

crowded elevators

backward management methods

inadequate supervision

weak safety awareness of personnel

and incomplete maintenance work.Corresponding improvement measures are put forward from six aspects

that is

strengthening team building

strengthening use management

refined management

implementing management measures

information management

and continuous improvement. After improving the elevator operation process

the satisfaction degree of elevator maintenance increases to99.67%

the satisfaction degree of elevator service increases to 99.33%

and the patient’s medical experience and the comprehensive management level of the hospital are significantly improved.