In the wave of digital transformation

it proposes to build an intelligent customer service solution based on generative artificial intelligence in response to the technical bottlenecks and operational risks arising from the deep integration of enterprise information systems.Firstly

it introduces the project background and goals.Secondly

it elaborates on the solution in detail

covering key nodes such as online customer service design and application cases.Finally

it explores the promoting effect of the implementation of this system on the digital transformation of enterprises.Relying on the semantic understanding and knowledge reasoning capabilities of large language models

this platform can parse users' natural language instructions

retrieve data from heterogeneous systems such as ERP and CRM in a penetrating manner

and provide multi-dimensional decision support in combination with historical work order libraries.It can achieve self-service closed-loop processing of over 90% of high-frequency problems

aiming to offer round-the-clock technical support and consulting services.