Design of high voltage value-added service system based on“Enjoy +”product

陈海娜; 谭 毅; 陈 璐; 周 翔

doi:10.3969/j.issn.1009-1831.2019.S1.021

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Design of high voltage value-added service system based on“Enjoy +”product

更新时间：2026-03-05

- Design of high voltage value-added service system based on“Enjoy +”product
- Vol. 21, Issue S1, (2019)
- 作者机构：
  
  1. 国网浙江省电力公司,杭州,310000
  2. 佰聆数据股份有限公司,杭州,310000
  3. 国网浙江青田县供电有限公司,浙江,丽水,323900
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1009-1831.2019.S1.021
  CLC：
- Published：2019
- 稿件说明：
移动端阅览
陈海娜, 谭毅, 陈璐, et al. Design of high voltage value-added service system based on“Enjoy +”product[J]. 2019, 21(S1).
DOI：

陈海娜, 谭毅, 陈璐, et al. Design of high voltage value-added service system based on“Enjoy +”product[J]. 2019, 21(S1). DOI： 10.3969/j.issn.1009-1831.2019.S1.021.

摘要

“互联网+”服务业态的大规模兴起，极大的改变了人们的生活方式，越来越展现出其便捷性、互动性、实时性、准确性的特点。传统服务已由线下转向线上，由粗放式服务转向以大数据为支持的个性化服务。电力市场化进程中，电力企业的生存和长远发展的落脚点就是优质的客户服务。基于对企业客户特征的分析，臻享+产品对客户分级进行差异化服务，将传统服务移动化、精细化、普及化，提高了对企业客户的服务效率。

Abstract

With the rising of large-scale‘Internet+’service industry

people’s lifestyle has been greatly changed

showing its characteristics of convenience

interactivity

real -time and accuracy. Traditional services have shifted from offline to online

and from extensive services to personalized services supported by big data. In the process of electricity market

the foothold of the survival and long -term development of electric power enterprises is the high quality customer service. Based on the analysis of customer characteristics of enterprises

Enjoy Plus product provides differentiated services for customers

making the traditional service mobile

fine and universal

and improving the efficiency of enterprise customer service.

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