Frequent blackouts government based on distinguishment of potential complaint user

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- Frequent blackouts government based on distinguishment of potential complaint user
- Vol. 21, Issue S1, (2019)
- 作者机构：
  
  国网浙江省电力有限公司电力科学研究院,杭州,310000
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1009-1831.2019.S1.017
  CLC：
- Published：2019
- 稿件说明：
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丁嘉涵, 张爽, 林少娃. Frequent blackouts government based on distinguishment of potential complaint user[J]. 2019, 21(S1).
DOI：

丁嘉涵, 张爽, 林少娃. Frequent blackouts government based on distinguishment of potential complaint user[J]. 2019, 21(S1). DOI： 10.3969/j.issn.1009-1831.2019.S1.017.

针对停电事件频发导致用电客户不良感知的问题，综合运用故障报修、停电发布、客服工单多渠道海量信息，挖掘潜在频繁停电投诉用户，并提出将其应用于停电工单预警、停电计划风险管控、差异化用户服务策略套餐，为电力企业采取精准高效的服务提升措施提供支撑。

In view of the problem of bad perception of power customers caused by frequent blackouts

the potential users of frequent blackouts complaints are excavated by comprehensive use of multi - channel information of fault reporting

blackouts issuance and customer service orders

and a set of strategies for early warning of blackouts

risk management and control of blackouts

and differentiated user services are proposed. Electric power enterprises take precise and efficient service promotion measures to provide support.

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