A kind of knowledge base design oriented to electricity marketing service personnel

王元凯; 陈烨洪; 许小卉

doi:10.3969/j.issn.1009-1831.2018.06.014

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A kind of knowledge base design oriented to electricity marketing service personnel

更新时间：2026-03-05

- A kind of knowledge base design oriented to electricity marketing service personnel
- Vol. 20, Issue 6, (2018)
- 作者机构：
  
  1. 国网宁波供电公司,浙江,宁波,315040
  2. 国网绍兴供电公司,浙江,绍兴,312000
  3. 国网嘉兴供电公司,浙江,嘉兴,314000
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1009-1831.2018.06.014
  CLC：
- Published：2018
- 稿件说明：
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王元凯, 陈烨洪, 许小卉. A kind of knowledge base design oriented to electricity marketing service personnel[J]. 2018, 20(6).
DOI：

王元凯, 陈烨洪, 许小卉. A kind of knowledge base design oriented to electricity marketing service personnel[J]. 2018, 20(6). DOI： 10.3969/j.issn.1009-1831.2018.06.014.

摘要

现阶段营销业务知识具有数量庞大、更新频繁的特点，需要一个专门的知识库来协助一线人员的日常工作。构建了一个开放的知识论坛，人人参与知识的互动讨论。专家定期发起采编流程，将优秀的问答固化，形成论坛知识库；建立了一个强大的知识搜索引擎，对知识论坛、95598知识库、论坛知识库、协同办公系统内的知识进行统一搜索展示；建立了知识库日常运维机制、激励机制来辅助管理。知识库在浙江的应用取得了良好的成效。

Abstract

At present

marketing business knowledge is characterized by large quantity and frequent update

which needs a specialized knowledge base to assist the daily work of front-line operators. An open knowledge forum is established for people to participate in interactive discussion. Firstly

experts regularly initiate the gathering and editing process

solidify excellent questions and answers

and form forum knowledge base; Secondly

a powerful knowledge search engine is built to unified search and display the knowledge forum

95598 knowledge base

forum knowledge base

and the knowledge in collaborative office system; Lastly

daily operations and incentive mechanism of knowledge base are established for auxiliary management. The application of knowledge base in Zhejiang has got good results.

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