Innovation and practice of 95598 quality service management based on big data

张爽; 景伟强; 罗欣; 孙婉胜; 魏骁雄; 朱蕊倩

doi:10.3969/j.issn.1009-1831.2017.05.013

您当前的位置：

首页 >

文章列表页 >

Innovation and practice of 95598 quality service management based on big data

更新时间：2026-03-05

- Innovation and practice of 95598 quality service management based on big data
- Vol. 19, Issue 5, (2017)
- 作者机构：
  
  国网浙江省电力公司电力科学研究院,杭州,310006
- 作者简介：
- 基金信息：
- DOI：10.3969/j.issn.1009-1831.2017.05.013
  CLC：
- Published：2017
- 稿件说明：
移动端阅览
张爽, 景伟强, 罗欣, et al. Innovation and practice of 95598 quality service management based on big data[J]. 2017, 19(5).
DOI：

张爽, 景伟强, 罗欣, et al. Innovation and practice of 95598 quality service management based on big data[J]. 2017, 19(5). DOI： 10.3969/j.issn.1009-1831.2017.05.013.

摘要

着大数据及云计算时代的到来，电力企业的服务管理需要减少经验式管理，将工作重点转移到数据价值挖掘与利用中，以数据驱动决策，提升企业管理效能。以客户为导向服务意识的增强，使得95598客户诉求信息日益受到重视，面对日益壮大的数据和服务提升上行压力，对电力客户服务中心的业务分析模式和管理方法提出了更高的要求。提出一种基于大数据的95598电力客户服务管理的创新方法，将大数据引入停电响应、指标质量管控、常态工作模式智能化等技术创新与管理创新过程，取得了显著效果。

Abstract

With the arrival of large data and cloud computing era

the service management of power enterprises needs to reduce the experience of management

will transfer more energy into the data value mining and utilization

so that data?driven decision?making

improve enterprise management efficiency.At the same time

customer?oriented service awareness increased

95598 customer demands information increasingly attention

in the face of growing data and services to enhance the upward pressure on the provincial customer service center business analysis model and management methods put forward higher requirements.This paper presents an innovative approach to service management in the era of large data.The introduction of technological innovation and management innovation has achieved remarkable results in terms of power failure response

index quality control and normal mode of operation.

关键词

Keywords

references

Views

下载量

CSCD

Alert me when the article has been cited

提交

Tools

Publicity Resources

Research and application on the construction of full perception platform for low voltage terminal of customer side power grid

Management application and service data integration of the electricity supply business hall

Problems and related measures existed in business expansion service work

The practice of the deep integration of alternative energy and traditional marketing business

Determination of Key Moisture Contents in Particle Drying Process

Related Author

欧阳柳

励益

王晟

闫晓天

张颖

黄云谨

吴春迎

牛刚

Related Institution

国网浙江省电力有限公司

国网浙江省电力有限公司金华供电公司

国网浙江长兴县供电有限公司

福建省电力有限公司

国网厦门供电公司

AI问答

⁰