In order to adapt to the undergoing electricity industry reform and better satisfy the diversified demands of electricity customers

Fujian province electricity power company developed a new “full professional and zero distance” service mode from the viewpoints of customer perception

fundamental management and market competition

as a step to enhance its management capability as well as brand image

which were based on advanced perception and ultra-fast response of customer demands.The developed service mode equidistantly improved the relevant professional sectors of marketing

grid planning

grid construction

system operation and maintenance to enhance the company’s service management capability to a new level

which took customer demand as a trigger.The developed service mode encouraged the company culture of promoting customer-oriented idea

enhancing service quality

strengthening service coordination

deepening the channel application

which further improved customers’ satisfaction.