The Generation of Extension Strategies for “Wicked Problems” —Taking Community Collaboration Problems as an Example

Zhou Xianyong; Li Yewei; Ma Liyao

doi:10.12052/gdutxb.260005

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The Generation of Extension Strategies for “Wicked Problems” —Taking Community Collaboration Problems as an Example

更新时间：2026-08-04

- The Generation of Extension Strategies for “Wicked Problems” —Taking Community Collaboration Problems as an Example
- Vol. 43, Issue 4, Pages: 131-140(2026)
- 作者机构：
  
  西南交通大学公共管理学院,四川,成都,610031
- 作者简介：
- 基金信息：
- DOI：10.12052/gdutxb.260005
  CLC： TH122;C93-03
- Published：2026
- 稿件说明：
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周贤永, 黎烨炜, 马俪窈. “棘手问题”可拓策略生成研究——以社区协同问题为例[J]. 广东工业大学学报, 2026, 43(4): 131-140.
周贤永, 黎烨炜, 马俪窈. “棘手问题”可拓策略生成研究——以社区协同问题为例[J]. 广东工业大学学报, 2026, 43(4): 131-140. DOI： 10.12052/gdutxb.260005.

DOI： 10.12052/gdutxb.260005

摘要

社区协同治理中的“棘手问题”因其动态复杂性与多元价值冲突，成为制约基层治理效能提升的关键瓶颈。既有研究虽在机制优化与技术赋能上有所进展，但尚未形成一套能够系统解构“棘手问题”矛盾内核并动态生成创新方案且具备普适性的方法论。本文基于我国原创的可拓学理论，论证了其形式化建模与可拓变换方法在应对此类问题上的适用性，构建了针对公共管理领域“棘手问题”的“界定问题—构建可拓模型—实施可拓变换”的一般性解决路径，并通过转换桥方法系统处理对立诉求。通过以老旧社区电梯加装这一典型矛盾为例，展示了如何运用可拓模型与转换桥方法，将居民对立诉求转化为“观光廊桥式电梯”的共赢方案，并借助问卷实验验证了该方案在提升居民满意度上的显著成效。研究表明，可拓学为社区协同治理中的“棘手问题”提供了一套新的策略生成工具，对推动基层治理现代化具有重要的理论价值与实践意义。

Abstract

Wicked problems in community collaborative governance

characterized by dynamic complexity and multiple value conflicts

have become critical bottlenecks hindering grassroots governance efficiency. While existing studies have advanced mechanism optimization and technological empowerment

they lack a systematic methodology to deconstruct the core contradictions of wicked problems and dynamically generate innovative

universally applicable solutions. This research introduces the original Chinese theory of Extensics to address this gap. It demonstrates the applicability of Extensics’ formal modeling and extension transformation methods for wicked problems

constructing a generic solution pathway: “problem definition–extension modeling–extension transformation.” The transformation bridge method is employed to systematically handle opposing demands. Using the typical wicked problem of elevator installation in old communities as a case

the study illustrates how extension models and the transformation bridge method convert residents’ conflicting demands into a win-win “observation corridor bridge elevator” solution. A questionnaire experiment with three groups (blank control

conventional method

and Extensics-based intervention) validates the solution’s effectiveness. Results show that the Extensics-based intervention significantly improves residents’ satisfaction. The findings confirm that Extensics provides an operational

inferential

and reusable toolkit for generating strategies to tackle wicked problems in community collaborative governance

offering both theoretical value and practical implications for advancing grassroots governance modernization.

关键词

Keywords

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