Research and design of market⁃oriented customer relationship business function under the opening of electricity market

邹 薇; 万 灿; 刘谋海

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Research and design of market⁃oriented customer relationship business function under the opening of electricity market

更新时间：2026-03-05

- Research and design of market⁃oriented customer relationship business function under the opening of electricity market
- Vol. 22, Issue 1, (2020)
- 作者机构：
  
  国网湖南供电服务中心,长沙,410082
- 作者简介：
- 基金信息：
- DOI：
  CLC：
- Published：2020
- 稿件说明：
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邹薇, 万灿, 刘谋海. Research and design of market⁃oriented customer relationship business function under the opening of electricity market[J]. 2020, 22(1).
DOI：

邹薇, 万灿, 刘谋海. Research and design of market⁃oriented customer relationship business function under the opening of electricity market[J]. 2020, 22(1). DOI：

摘要

随着《关于进一步深化电力体制改革的若干意见》及其配套文件的发布

新一轮的电力体制改革将放开售电侧市场

鼓励社会资本投资成立售电公司

允许其从发电企业购买电量向用户销售。电网企业作为传统的供电服务商和电力销售商

有责任和义务向各售电主体提供高效便捷的服务

促进市场竞争

确保电改的顺利进行。阐述市场化售电系统中市场化客户关系业务功能需求分析

并介绍该平台的业务架构、应用架构、数据架构及技术架构

为建立售电公司档案

电力用户与售电公司归属关系等方面提供技术支撑。

Abstract

A new round of electric power system reform is underway with the release of“Several opinions on further deepening the reform of the electric power system”and its supporting documents. The new reform will liberalize the electricity selling market and encourage social capital to establish electricity selling company. Those companies can buy electricity from power generation companies and sell electricity to users. As a traditional power supply service provider and power seller

it is the responsibility and obligation for grid companies to provide efficient and convenient services to all power selling entities

promote market competition and ensure the smooth progress of power reform. In order to better implement the document requirements

the functional requirements analysis of market oriented customer relationship business in the market based electricity power selling system is analyzed

the business

application and data architecture of the platform are introduced. It is believed that the technical supports have been provided in terms of setting up electricity selling company files and relations between power users and electricity selling companies.

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